Frequently Asked Questions
Everything you need to know about your purchase and supporting our mission.
Where do the proceeds from my purchase go?
Every purchase from the 9/11 Memorial Museum Store directly supports the National September 11 Memorial & Museum, a non-profit organization dedicated to honoring the victims and preserving history.
What are your shipping options and delivery times?
We offer standard and expedited shipping via major carriers. Standard domestic orders typically arrive within 5-7 business days. International shipping is also available, though delivery times vary by location.
What is your return and exchange policy?
If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
Are your products officially licensed?
Yes, all items sold in our store are official 9/11 Memorial & Museum products, many of which are designed exclusively for our museum and are not available elsewhere.
Can I track my order once it has shipped?
Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Do you offer discounts for museum members?
Yes, 9/11 Memorial & Museum members receive a 10% discount on all store purchases. Please ensure you are logged into your member account at checkout to apply the discount.