Returns & Exchanges

The 9/11 Memorial Museum Store is committed to your satisfaction and will gladly accept returns or exchanges for most items within 30 days of purchase. All proceeds from your purchase directly support the National September 11 Memorial & Museum and its mission.

1

Verify Eligibility

Ensure your item is in its original, unused condition with all tags and packaging intact; please note that certain custom or perishable items may be non-returnable.

2

Contact Customer Support

Email our support team or use our online contact form to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions.

3

Pack and Ship

Securely package the item with your original receipt and clearly mark the RMA number on the outside of the box before shipping it back to our fulfillment center.

4

Processing and Refund

Once our team receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing